Contact Us

Readers can reach the Gold Updates editorial team through the contact form on this site. This page explains what to include in a message and what kind of response to expect.

How to Contact the Editorial Team

The editorial team can be reached through the contact form provided on this site. Use the form for questions about the site's content, corrections to published prices or articles, suggestions for new guides or features, and technical problems such as pages or tools that are not working as expected.

Messages sent through the form go directly to the editorial team. No other contact channel is offered on this page, and readers should be cautious of any contact details for the site that appear elsewhere and cannot be verified on the site itself.

What to Include in Your Message

To help the team respond helpfully, include a clear subject, the page or tool your message concerns, and enough detail for the team to understand the issue or question. For a reported error, the page address, the figure you believe is wrong, and the source or reasoning behind your correction are especially useful.

For a suggestion, explain what you would like to see and why it would help readers. The team reads every message, though not every suggestion can be adopted, and priorities are set by what will help the widest range of readers most.

What the Team Can and Cannot Help With

The team can help with questions about the site, its data, its tools, and its articles, and can correct errors or clarify explanations. It can also take feedback on usability and suggestions for future content.

The team cannot provide personal financial or investment advice, value a specific item of jewellery from a description or photograph, or recommend a particular dealer or seller. For valuations and purchase decisions, readers should consult reputable local dealers in person, who can weigh and test an item properly.

Response Times

The team aims to respond to messages within a reasonable time, but no specific response time is guaranteed. Messages reporting factual errors or broken tools are prioritised, since accuracy and functionality are central to the site's purpose. During busy periods, responses may take longer, and readers are thanked for their patience.

If a message concerns an urgent factual error, marking the subject clearly as a correction helps the team identify and act on it quickly.

Privacy of Your Message

Information submitted through the contact form is used only to respond to the message and, where relevant, to correct or improve the site. It is not sold to third parties or used for marketing beyond any consent the sender has given. Further detail is given in the Privacy Policy.

Readers should avoid sending sensitive personal information, such as financial account details or identification documents, through the contact form, since the team does not need that information to answer questions about the site.